What is Email Security?
Email security is critically important in today’s age because email has become the primary channel for both personal and business communication — and therefore one of the biggest targets for cybercriminals. Email security is the digital “front door” to our personal lives and businesses. Weak email security can open the way to fraud, identity theft, ransomware, and reputational damage.
Our Email Security platform is a cloud middleware application that prevents virus, ransomware, phishing, vishing, smishing, scams or any harmful emails from coming through to your or your employees inboxes and affecting your business operations. Our system works hand in hand with Microsoft 365, onsite Microsoft Exchange, Google Mail, or any commercial mail software.
Our platform sits in the cloud (at our data centres) and not on your infrastructure which means that no setup fees or installation of any kind of software are required. Only changes to your domain DNS records are required to start using the service which we will assist with. You have complete control over the service and can switch it on or off at anytime without affecting your business operations.
Our secure platform will monitor all incoming messages and scan them to determine if they contain any SPAM, viruses or malicious content. Its unique technology will then flag and block the messages so that you don't have to. A daily report is sent to you that summarizes the daily traffic and quarantine of each user in your organization. From within the report, the user can release quarantined mail and manage his black and white lists.
Why do you need it?
Email is the #1 Attack Vector
Over 90% of cyberattacks start with a malicious email (phishing, malware attachments, or malicious links). Attackers use email to trick people into revealing credentials, installing ransomware, or handing over sensitive data.
Protecting Sensitive Data
Businesses and individuals share confidential information (contracts, invoices, bank details, health data) via email. A compromised account can expose personal information, trade secrets, or financial details.
Growing Sophistication of Attacks
Cybercriminals now use AI to craft highly personalized phishing emails, making them harder to detect. Our system has been designed to detect AI and block them before they get to you and your employees.
Preventing Financial Loss
Business Email Compromise (BEC) scams cost companies billions annually, often by impersonating executives or suppliers. Individuals risk bank fraud, identity theft, or unauthorized purchases if their accounts are hijacked.
Maintaining Trust & Reputation
If your company’s email domain is hijacked and used for spam or scams, your customer's trust is eroded. A breach can lead to legal and compliance consequences e.g. POPIA.
We offer a free 1 month trial with a money back guarantee on our Truclean product.
Plan Options
Choose the number of email addresses that you would like to protect on a monthly basis.
Please note that you need to count all the email addresses/employees in your business.
Frequently Asked Questions
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What is Truclean?
Our Email Security platform, which is called Truclean, provides a complete protection suite to the email infrastructure of organizations. Truclean is an e-mail gateway that sits between your ISP (Internet Service Provider) and internal mail servers which filters your e-mail removing spam and viruses from it before it even arrives at your server. Truclean offers a comprehensive mail security suite: Anti-Spam, Anti-Virus, Anti-Relay, Hacker Proof, Backscatter prevention, DoS (Denial of Service) protection and Mail Encryption. All systems feature the most advanced Policy Management tool which makes Truclean the most advanced and robust system in the market.
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Why do you need email security?
Email security is critically important in today’s age because email has become the primary channel for both personal and business communication — and therefore one of the biggest targets for cybercriminals.
Email security is the digital “front door” to our personal lives and businesses. Weak email security can open the way to fraud, identity theft, ransomware, and reputational damage.
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How does it work?
Our email security platform acts as a mail relay or as a mail server. All incoming mail is scanned and checked for policy violations, viruses, worms, spam, trojan horses and malicious codes. Truclean will then filter this mail and relay the cleaned mail to your server(s).
To get started, register an account with us. Once you have completed your payment, an email will be sent to you with instructions. Please follow this to activate your account. Once your current ISP has made the applicable domain DNS changes (which we can assist you with at no additional fee), we can start filtering and cleaning your email.
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How much does it cost?
Pricing is from R19.99 per mailbox per month.
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Do I need to set anything up?
Yes. Once you have signed up and pruchased the number of email addresses to protect, an e-mail letter will be sent to you with contents of what you will need to send to your internet services provider (ISP) or who registered your domain for you. This will be an MX record change specifically. You will need to send this to your ISP and only once they have made this change will your account with us will activate. Please note that we will help you through this process at no additional fee.
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How long do we store email for?
We automatically store your email for up to 14 days while trying to deliver to your email server e.g. Microsoft 365. Should your email server go offline then we will continue monitoring it until it is up again at which point we will deliver your email to your email server.
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What size organization can benefit from using our email security platform?
We cater for all size businesses. The capability of load-balancing its own traffic turns our platform into a redundant and scalable solution that can support organizations with tens of thousands of users.
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Will this slow down my system?
On the contrary, we will improve the overall performance of your mail delivery as it speedily removes and cleans your email so that your mail provider does not have to do so.
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Who has access to my email?
No-one except you and your administrator has access to your email. We conform strictly to the POPI act.
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How secure is it?
Our servers are secured by multi layered firewalls and the highest secured layered encryption.
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How efficient is our Email Security platform in blocking Spam?
Our platform identifies and blocks up to 99% of all incoming Spam.
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Will my email spool / queue?
Our secure platform will monitor the status of your incoming email to detect if your email server is offline (be it your mail server or your provider's email server). If offline, our system will spool (queue) all of your incoming mail until your email servers are back online to receive the new emails. This redundancy is crucial to guarantee email delivery with no bounce backs as well as to protect your business reputation.
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Does the system have false positives?
There are currently no systems that can guaranty 0% false positive spam protection. Tests and customers report a rate of less than 0.1%.
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Can users manage their quarantine and black and white lists?
Yes. There are two ways in which users can manage their quarantine and black and white lists;
Daily reports. The system can be configured that some or all the users will receive daily reports. The daily report summarizes the daily traffic and quarantine of the user. From within the report, the user can release quarantined mail and manage his black and white lists.
GUI management. Upon entering the GUI, the user can manage his quarantine and his own Black and White lists. The GUI is secured and depends on the users username and password.
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How can I retrieve legitimate mail that was quarantined?
All blocked mail is kept in the quarantine for as long as defined by the administrator. Administrators can review an email, download, release it or add the sender to the white or black list of the user or the organization.
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Can I manage the Anti-Spam's sensitivity?
Yes. Like many solutions in the market, it is possible to toggle with the Anti-Spam's thresholds. Furthermore, it is possible to create different thresholds for different groups and users from within the organization. The higher the score, the less sensitive the system is and the chance for false positive is lower.
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How does the money back guarantee work?
If you’re not convinced Truclean is the best solution for your email security after 1 month from the date of your initial purchase then you can request a full refund.
Simply send us an email to support@rockethost.co.za requesting your refund and we will process it in 7 days.
View the terms and conditions here.