About Truclean

Truclean is a cloud middleware application that prevents virus, ransomware, phishing, or any harmful emails from coming through to your or your employees inboxes and affecting your business operations. Truclean works hand in hand with Microsoft 365, onsite Microsoft Exchange, Google Mail, or any commercial mail software.

Truclean sits in the cloud (at our data centres) and not on your infrastructure which means that no setup fees or installation of any kind of software are required. Only changes to your domain DNS records are required to start using the service which we will assist with. You have complete control over the service and can switch it on or off at anytime without affecting your business operations.

Our system will monitor all incoming messages and scan them to determine if they contain any SPAM, viruses or malicious content. Our unique technology will then flag and block the messages so that you don't have to. Truclean sends a daily report that summarizes the daily traffic and quarantine of each user in your organization. From within the report, the user can release quarantined mail and manage his black and white lists.

Truclean will monitor the status of your incoming email to detect if your email server is offline (be it your mail server or your provider's email server). If offline, Truclean will spool (queue) all of your incoming mail until your email servers are back online to receive the new emails. This redundancy is crucial to guarantee email delivery with no bounce backs as well as to protect your business reputation.

Plan Options

Choose the number of email addresses that you would like to protect on a monthly basis.

Please note that you need to count all the email addresses/employees in your business.

Tip: slide to select the number of users or left mouse click on the ball to activate it and use then your left and right keyboard arrows to select the number of users




Frequently Asked Questions

  • Truclean provides a complete protection suite to the email infrastructure of organizations. Truclean is an e-mail gateway that sits between your ISP (Internet Service Provider) and internal mail servers which filters your e-mail removing spam and viruses from it before it even arrives at your server. Truclean offers a comprehensive mail security suite: Anti-Spam, Anti-Virus, Anti-Relay, Hacker Proof, Backscatter prevention, DoS (Denial of Service) protection and Mail Encryption. All systems feature the most advanced Policy Management tool which makes Truclean the most advanced and robust system in the market.

  • Truclean acts as a mail relay or as a mail server. All incoming mail is scanned and checked for policy violations, viruses, worms, spam, trojan horses and malicious codes. Truclean will then filter this mail and relay the cleaned mail to your server(s).

    To get started, register an account with us. Once you have completed your payment, an email will be sent to you with instructions. Please follow this to activate your account. Once your current ISP has made the applicable domain DNS changes (which we can assist you with at no additional fee), Truclean can start filtering and cleaning your email.

  • Truclean offers your organization a complete solution for an affordable price. Truclean will lead to a decrease in the following costs:

    Bandwidth and disk space - less incoming spam mail equals less bandwidth and disk usage

    Man hours - cut out recovery and maintenance hours trying to delete spam mail and recover virus affected systems.

  • Pricing is from R19.99 per mailbox per month.

  • Yes. Once you have signed up and pruchased the number of email addresses to protect, an e-mail letter will be sent to you with contents of what you will need to send to your internet services provider (ISP) or who registered your domain for you. This will be an MX record change specifically. You will need to send this to your ISP and only once they have made this change will your Truclean account become active. Please note that we will help you through this process at no additional fee.

  • Truclean automatically stores your email for up to 14 days while trying to deliver to your email server e.g. Microsoft 365. Should your email server go offline then Truclean will continue monitoring it until it is up again at which point Truclean will deliver your email to your email server.

  • Truclean caters for all size businesses. The capability of load-balancing its own traffic turns Truclean into a redundant and scalable solution that can support organizations with tens of thousands of users.

  • Truclean will improve the overall performance of your mail delivery as it speedily removes and cleans your email so that your mail provider does not have to do so.

  • No-one except you and your administrator has access to your email. We conform strictly to the POPI act.

  • Our servers are secured by multi layered firewalls and the highest secured layered encryption.

  • Truclean identifies and blocks up to 99% of all incoming Spam.

  • There are eleven different engines:
    There are three main filtering layers:

    IP based filtering


    Deep inspection

    Each of the above layers include state of the art filtering techniques.

  • There are currently no systems that can guaranty 0% false positive spam protection. Tests and customers report a rate of less than 0.1%.

  • Yes. There are two ways in which users can manage their quarantine and black and white lists;

    Daily reports. The system can be configured that some or all the users will receive daily reports. The daily report summarizes the daily traffic and quarantine of the user. From within the report, the user can release quarantined mail and manage his black and white lists.

    GUI management. Upon entering the GUI, the user can manage his quarantine and his own Black and White lists. The GUI is secured and depends on the users username and password.

  • All blocked mail is kept in the quarantine for as long as defined by the administrator. Administrators can review an email, download, release it or add the sender to the white or black list of the user or the organization.

  • Yes. Like many solutions in the market, it is possible to toggle with the Anti-Spam's thresholds. Furthermore, it is possible to create different thresholds for different groups and users from within the organization. The higher the score, the less sensitive the system is and the chance for false positive is lower.



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